Refund Policy
Last updated: March 29, 2023
1. Introduction
Thank you for choosing Website Monitor. We value your satisfaction and strive to provide the best possible service. This Refund Policy outlines our guidelines for refunds and cancellations.
2. Subscription Cancellations
You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation, your subscription will remain active until the end of your current billing period, after which it will not renew.
No partial refunds are provided for unused portions of a subscription period after cancellation.
3. Refund Eligibility
We offer refunds under the following circumstances:
- 14-Day Money-Back Guarantee: If you are not satisfied with our service, you may request a full refund within 14 days of your initial purchase. This applies only to first-time subscribers and does not apply to subscription renewals.
- Service Unavailability: If our service experiences significant downtime (more than 24 consecutive hours) due to our systems, you may be eligible for a prorated refund for the affected period.
- Duplicate Charges: If you were charged multiple times for the same subscription, we will refund the duplicate charges.
4. Non-Refundable Items
The following are not eligible for refunds:
- Subscription renewals after the 14-day period from the initial purchase.
- Subscriptions that have been active for more than 14 days.
- Subscriptions that have been used extensively during the refund period.
- Add-on services or features purchased separately from the main subscription.
5. How to Request a Refund
To request a refund, please contact our customer support team at support@websitemonitor.com with the following information:
- Your account email address
- Date of purchase
- Reason for requesting a refund
- Any relevant order or transaction IDs
We will review your request and respond within 3 business days. If your refund is approved, it will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
6. Exceptional Circumstances
We understand that exceptional circumstances may arise. If you believe you are entitled to a refund outside of our standard policy, please contact our customer support team with details of your situation. We will review these requests on a case-by-case basis.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: billing@websitemonitor.com
Address: 123 Monitoring Street, Web City, WC 12345